Mobile / Casino
These terms set out how bx22 operates, what we expect from your account use, and what rights are available to you. Access to bx22 depends on local law and is available only where local regulations permit.
bx22 operates as a casino-first platform serving Malaysia, and our legal posture reflects that scope. Every account relationship is governed by these terms, which we keep visible and current. Where we collect personal details — name, contact, payment history — we do so only to maintain your account and process transactions through supported rails like DuitNow and Bank Transfer. We do not share that data with parties outside our service scope without a clear reason tied to your account. Cookies are used to keep your session running, remember your last lobby position and serve the right content by region. You can adjust cookie preferences through your browser settings; turning off non-essential cookies will not block your access to the lobby. Our retention practice is to hold account records for as long as the account remains active and for the period required after closure under applicable rules. If your account is closed, we follow a structured removal process — the timeline depends on the applicable requirements in your region. Where local law or eligible-region status changes, access conditions will be updated in these terms first. Check this page after any notification email from us to see what changed.
This policy covers your account relationship with bx22 directly — what we collect, how we use it, and how you can act on it. It does not extend to third-party services that operate independently of our platform. Knowing where the boundary sits helps you direct questions to the right place.
Login credentials, session behaviour and account-level actions — such as deposit records via DuitNow or Bank Transfer — fall within this policy. We control how that data is stored and who can see it inside the bx22 environment.
Payment rails like DuitNow, Bank Transfer and FPX process funds through their own systems. We record the outcome in your account wallet, but the processing itself is governed by those payment providers' own terms, not ours.
Game titles available in the lobby — such as Live Kuching Table, Rapid Dice Duel and Fishing Deep Sea Arena — are supplied by our studios. Any dispute about game outcomes is handled through our in-platform support channel, not through external bodies.
External links, partner pages or embedded tools that carry their own branding operate under separate terms. We do not control or represent their data practices, and those services sit outside the scope of this policy.
Your rights under this policy are practical and account-tied. Review your transaction history at any time through the Account section after login — deposit entries, including DuitNow and Bank Transfer records, are listed there in full. If any detail in your account profile is out of date or incorrect, head to Account Settings and follow the edit fields shown. Changes to contact details may require a short verification step as shown on that screen. If something in these terms is unclear or you believe a record is wrong, raise it through our live support channel and state which entry concerns you. We will review the record and respond through the same channel. Requesting a copy of your stored account data or asking about removal after account closure can be done through the support contact form — select the relevant subject line so the request reaches the right team.
Your full transaction history — including DuitNow deposits and Bank Transfer entries — is visible under Account after login. No request needed; it loads directly on that screen.
Profile fields such as contact email and display name are editable in Account Settings. A verification step may appear for certain changes, as shown in the form at that point.
If a term is unclear or you believe a record does not reflect your actual activity, contact support directly. Cite the specific entry or clause so the team can locate it without delay.
Use the support contact form to ask about stored data or post-closure removal. Select the subject line that matches your request type so it reaches the correct team promptly.
Policy questions deserve a direct answer, not a generic reply. Reach our team through any of the channels below. For account-specific questions — such as a transaction record you want to clarify or a profile correction — have your account reference ready before you write in. That speeds up the review on our side.
The chat icon in the lobby connects you to our support team directly. Use this for time-sensitive questions about account access or a specific policy clause that affects your current session.
For formal requests — data review, record correction, closure queries — email is the right channel. Include your account identifier and the specific clause or record reference in the subject line.
The Help section inside your account dashboard links directly to policy pages and the contact form. It is the fastest route when you are already logged in and need to act on a specific rights request.
The way we manage your account data is straightforward. We collect only what is needed to run your account, process payments through supported rails and keep sessions secure. Nothing is shared beyond the scope set out in these terms.
Account and transaction data — including DuitNow and Bank Transfer records — is held for account management only. We do not sell or share it with third parties outside the service scope described in this policy. Your wallet history is yours to review at any time after login.
We use cookies to maintain your lobby session, remember region-specific settings and serve relevant content. Essential cookies run by default. Non-essential cookies can be adjusted in your browser at any point without losing account access.
Your account credentials are encrypted in transit. If we detect unusual access patterns, the account may require re-verification before the session continues. You control password and contact-detail changes through Account Settings, with verification steps shown on screen.
When these terms change, a notification appears in the account dashboard or via the registered email. The updated version is dated at the top of this page. Questions about any change can be sent through live chat or the support email form.
Below are the questions we hear most often about how this policy works in practice. If what you need is not here, the support channels in the section above are the fastest path to a direct answer.
Access to bx22 depends on local law and is available only where local regulations permit. If access is available in your eligible region, these terms govern your account relationship in full, including how your data is stored and how transactions via DuitNow or Bank Transfer are recorded.
Log in and open the Account section. Transaction history, profile details and session records are displayed there. For a formal copy of all stored data, use the support contact form and select the data request subject line so it reaches the right team.
Yes. Head to Account Settings after login and follow the edit fields shown on screen. Some changes — such as updating your registered email — trigger a short verification step. That step is described in the form at the point where it appears.
After closure, we follow a structured data removal process. The timeline depends on applicable requirements in the region where your account was active. You can ask about the specific timeline through the support email channel — include your account reference in the subject line.
The record of a DuitNow or Bank Transfer transaction that lands in your account wallet is covered by this policy and visible in your Account history. The processing of funds itself runs through the payment provider's own system, which operates under that provider's separate terms.
A notification will appear in your account dashboard or be sent to your registered email when terms are updated. The revised version carries a new date at the top of this page. Review that date after any notification to see what changed before continuing your session.