Mobile / Casino
This policy sets out exactly what data bx22 collects when you access our lobby, fund your wallet via DuitNow or Bank Transfer, and contact our support team. We keep this document straightforward so you know what we hold, why we hold it, and what steps you can take to review or correct it.
When you create a bx22 account, browse our game lobby, or initiate a wallet transaction through DuitNow or Bank Transfer, certain data points are generated automatically — your login identifier, session timestamps, device type, and the payment reference tied to each transaction. We collect this data to operate your account correctly and to keep your wallet records accurate. We do not sell your personal data to third-party marketing companies. Data shared with payment processors — for example, when you route a DuitNow transfer or a direct Bank Transfer — is passed only to the extent needed to complete that transaction. Those processors operate under their own data obligations, which we have no authority to override. Cookies and similar trackers are used on our site to remember your session state and to load the lobby correctly on your device. You can adjust cookie preferences through your browser settings; switching off certain cookies may affect how some lobby features display. We retain account records for as long as your account remains active and for a further period as required by applicable rules. Where local law in Malaysia governs this retention period, that law takes precedence. If you close your account, we will tell you which records we are obligated to keep and for how long.
Not every data interaction on bx22 falls under this single document. The table below draws clear lines so you know which areas this policy governs directly and which ones sit outside its reach. Understanding the boundary helps you know who to contact when a question arises.
Data collected when you log in, verify your account or update your profile details falls fully within this policy. This includes your registered email, session tokens and any account security steps shown on the account settings page.
When you fund your wallet via DuitNow or Bank Transfer, the transaction reference and amount processed are covered here. However, the payment processor's own terms govern the data held on their side of the transfer.
Game titles available in the lobby — such as Live Kuching Table or Putrajaya Fortune Spins — are content assets, not personal data. Browsing those pages does generate session data, which this policy covers.
Links to external sites, third-party game studios, or support tools not operated directly by bx22 are outside this policy's scope. We recommend reading each third party's own policy before sharing data with them.
Your account is the starting point for most data-related actions. After logging in, the account settings page shows the personal details we hold on file — your registered contact, linked wallet method, and session history. You can update basic profile fields directly from that page without contacting support. For requests that go beyond a self-serve profile edit — such as asking us to explain what data we hold in full, or requesting a correction to a record you cannot change yourself — our support team handles these through the contact paths listed in the next section. Raise the request clearly, quoting your account reference, and our team will confirm receipt and the steps that follow. Where local law in Malaysia gives you a specific right — for example, the right to access a copy of your stored data — that right applies to the extent the law permits it for eligible accounts.
Log in and open account settings to see the personal data currently on file. Transaction history and wallet entries are visible there without needing to contact support.
Profile fields such as your registered contact can be updated directly in account settings. For fields that are locked after verification, submit a correction request through our support channel.
If you want to understand what specific data we hold or why, contact our support team with your account reference. We will confirm receipt and provide a clear response within the timeframe shown in our reply.
If you want to close your account, contact support directly. We will explain which records are legally required to be retained and for how long, and confirm when the closure is processed.
Privacy questions go to our support team directly. Have your account reference ready when you write in — it speeds up the response and lets us pull the right records without back-and-forth. All privacy-related requests are handled separately from general account or game queries.
Open the chat widget from any page in the lobby. Quote your account reference and state that your question is a privacy request so it gets routed correctly from the start.
Send your privacy or data request to our support email address shown on the contact page. Include your registered account email and a brief description of the data you are asking about.
Some data actions — reviewing your stored details, checking wallet history — are available directly after login without needing to contact us. The current state of your account is shown in your account dashboard after login.
We apply access controls to limit who inside our operations can view your personal data — account-level records are not openly accessible to every team member. Wallet data tied to DuitNow and Bank Transfer transactions is handled through encrypted channels during transmission. We review our data practices periodically and update this policy when our processes change, with the revision date noted at the top of the document.
Account and transaction records are stored on servers with restricted access. Only personnel with a verified operational need can retrieve personal account data, and access is logged for internal review.
Our site uses session cookies to keep you logged in and to load lobby content correctly. You can manage or clear cookies through your browser settings; doing so may affect certain account features.
We keep your account data for as long as your account is active, plus any further period required under applicable Malaysian rules. When the retention period ends, data is removed or anonymised in line with our standard process.
If we change how we handle your data in a way that materially affects your rights, we will notify you through your registered account contact before the change takes effect. The revised policy then replaces the previous version.
These are the questions we hear most often about how bx22 handles account and transaction data. If your question is not covered here, our support team can help through live chat or email.
We collect the details you provide during registration — your contact information and login credentials — plus session data generated as you use the lobby. If you fund your wallet via DuitNow or Bank Transfer, the transaction reference is also recorded against your account.
We share data only where needed to operate your account — for example, passing a payment reference to the processor handling your DuitNow transfer. We do not sell your data to advertising or marketing companies. Third-party game studios provide game content only; they do not receive your personal account data.
Log in and open account settings — your stored profile details, wallet method and transaction history are displayed there. For a broader data access request, contact our support team with your account reference and we will confirm the process.
Editable fields in account settings can be updated directly after login. For records you cannot change yourself, or to request removal of data we are not legally required to retain, raise the request with our support team. We will confirm the steps and the expected timeframe in our response.
We retain records for any period required under applicable rules in Malaysia. When you request account closure, our support team will specify which records must be kept and for how long. Data no longer required is removed or anonymised following our standard internal process.
When a change materially affects your data rights, we notify you through your registered account contact before it takes effect. The updated policy date is shown at the top of this page. Continuing to use your account after the effective date means you have acknowledged the revised terms.