These terms set out the rules that apply when you access our platform, open an account, place activity through your wallet and use any service we operate — including deposits via DuitNow, Bank Transfer and FPX where those rails are available to you. Read them in full before you proceed; your continued use of the platform means you have accepted the current version.
Applies to all account activity
DuitNow & Bank Transfer included
Governed by local law and eligible regions
Updated terms shown in your account dashboard
POLICY FOUNDATIONS
What These Terms Cover and How They Apply
These terms constitute the agreement between you and bx22 in relation to every interaction you have with the platform — from the moment you register an account through every transaction, session and support contact that follows. They apply to access from Malaysia where local law and eligible regions permit, and they extend to all devices, browsers and connection methods you use to reach the platform. Transaction-related clauses cover the movement of funds through your account wallet, including deposits processed via DuitNow, Bank Transfer and FPX, as well as any withdrawal instructions you submit. The terms do not alter the processing rules of those payment networks; they govern only what happens on the bx22 side of the transaction — how your wallet balance is updated, when requests are queued and what confirmation you receive in your account. We may update these terms when required by operational changes or applicable regulation. When that happens, the revised version is published here and the effective date is updated at the top of this page. Continuing to use the platform after a revision is posted means you accept the new version. If you do not agree, you should stop using the platform and contact support before submitting any further activity.
DuitNow
Bank Transfer
FPX Online Banking
Touch 'n Go eWallet
Account Wallet
SCOPE AT A GLANCE
What Falls Inside and Outside This Policy
Not everything you encounter on or around the platform is governed by the same document. This section draws the line clearly so you know which rules apply to which part of your experience.
Account Access
These terms cover how you open, maintain and close your bx22 account, including identity and eligibility checks. Access is available where local law and eligible regions permit, and we may restrict or suspend an account if those conditions are not met.
Transactions and Wallet
All deposits, withdrawals and balance adjustments processed through your wallet — including those using DuitNow, Bank Transfer and FPX — fall under these terms. The rules for each payment channel are supplemented by the conditions of the respective payment network.
Platform Content
Game content published in our lobby, including titles available from PG Soft, Bigtime Gaming, CQ9 and Spadegaming, is subject to these terms in so far as it relates to your account. Individual game rules are set by the content provider and displayed inside each title.
Third-Party Services
External links, partner sites and any payment network you use to fund your account operate under their own separate terms. We are not a party to those agreements, and nothing in our terms alters the rules imposed by a third-party provider.
YOUR ACCOUNT ACTIONS
Practical Steps Available to You Under These Terms
These terms are not only obligations — they also confirm what you can do and how to do it. Your account dashboard is the primary place to check your current record: transaction history, session records and the details tied to your registered profile are all visible after you log in. If anything looks incorrect, you can raise a correction request through our support channel rather than waiting for a routine review cycle. We aim to handle those requests in the order they arrive; the current queue status is shown when you submit a ticket. You also have the right to ask us what data we hold about your account. Requests of that kind should come through our live chat or email channel with your account reference included so we can locate the correct record. Where applicable local law gives you further rights over your personal information, those rights sit alongside what is written here — they are not replaced by these terms.
Review Your Records
Log in and open the transaction history tab to see every deposit, withdrawal and balance movement on your account. The record reflects activity from the date of registration onward and can be filtered by date range.
Correct Account Details
If your registered name, contact number or linked payment method contains an error, use the account settings page to request a correction. Some fields require a support ticket to update; the page will tell you which ones.
Raise a Policy Question
Questions about how a specific clause applies to your situation can be sent to our support team via live chat or email. Include your account ID and the clause you are asking about so we can give you a direct answer rather than a general reply.
Request Support on a Decision
If a transaction was declined or an account action was applied that you want to query, submit a support ticket with the relevant reference number. We will review the record and respond through the same channel.
CONTACT FOR POLICY
How to Reach Us About These Terms
If a clause is unclear or you need to raise something specific about your account under these terms, the channels below are the right starting point. Have your account reference ready when you contact us — it helps us pull the correct record without delay.
Live Chat
Open the chat widget from any page on the platform. State your account ID and the specific term or account action you are querying. Live chat is the fastest path for time-sensitive questions.
Email Support
Send a message to our support address with your registered email, account ID and a clear description of your query. Email is suitable for detailed policy questions that require a written record.
Account Dashboard
Many term-related actions — reviewing records, updating details, checking the status of a support request — are handled directly inside your account. Log in and check the settings and history tabs before raising a ticket.
HOW WE HANDLE YOUR DATA
Account Security, Data and Policy Retention
We keep these terms specific to what we can stand behind — no invented claims, no vague assurances. Here is how we handle the areas that matter most to your account.
Data Handling
The personal information you provide when registering — name, contact details, payment method — is used to operate your account and verify transactions. We do not share it with third parties outside of what is required to process your DuitNow, Bank Transfer or FPX payments.
Cookies and Session Data
We use cookies to keep your session active and to remember display preferences. You can manage cookie settings through your browser; however, blocking session cookies may affect how your account page loads and responds to your inputs.
Account Security
Access to your account is protected by the credentials you set at registration. If you believe your login has been compromised, contact us immediately via live chat so we can flag the account and walk you through the steps shown in your security settings.
Retention and Deletion
We retain account and transaction records for as long as required by applicable law and operational need. Where local law gives you a right to request deletion, you can raise that through our email support channel with your account reference and the specific data you are asking about.
TERMS QUESTIONS ANSWERED
Common Questions About These Terms and Conditions
If your question is not covered below, use the live chat or email channel and include your account reference so we can give you a direct answer.
When do these terms apply to my account?
They apply from the moment you complete registration. Every action you take after that — depositing via DuitNow, browsing the game lobby, submitting a withdrawal — is covered by the version of the terms that was live at that point. Continuing to use the platform after an update is posted means you accept the revised version.
How will I know if the terms have been updated?
The effective date at the top of this page changes whenever we revise the terms. We may also notify you via the contact method registered on your account. The current version is always the one published here; your account dashboard will note if a new version has been posted since your last login.
Do these terms cover my DuitNow and Bank Transfer transactions?
Yes. Any deposit or withdrawal processed through your wallet — including DuitNow, Bank Transfer and FPX — is subject to these terms on the bx22 side of the transaction. The payment network's own conditions also apply separately; we cannot alter those rules, but we can clarify how we handle your wallet balance once a payment is confirmed.
What should I do if I think a term has been applied incorrectly to my account?
Raise a support ticket via live chat or email and include your account ID and the specific transaction or account action in question. We will review the record against the applicable clause and respond through the same channel. Do not submit a new transaction while a dispute is open if you believe it relates to the same issue.
Can I request a copy of the data you hold about my account?
Yes. Send a request to our email support channel with your registered email address and account ID. We will confirm what records we hold. Where applicable local law grants further rights over that data, those rights are not removed by these terms — they sit alongside them.
Do game-specific rules from PG Soft, CQ9 or Spadegaming form part of these terms?
Game rules set by content providers like PG Soft, Bigtime Gaming, CQ9 and Spadegaming are separate to these account terms. They govern how each title plays — pay lines, round outcomes, feature triggers — and are displayed inside the game. Our terms cover your account and wallet; the game rules cover what happens on the reels or at the table.
Mobile / Casino